VMS

How to delete your data

Last updated 30-10-2026

You can ask VMS to delete the data we hold about you, including your messages to Safia on WhatsApp or email.

Stop WhatsApp messages now

Send STOP to +880 1794-375044. Safia confirms once and writes to you no more. Send START to turn her back on.

Ask us to delete your data

  1. Email support@vmsbd.cloud from the email address on your account, with the subject Delete my data. Say which account it is: your role, and your company if you have one.

  2. We check it is really you, by a reply to your registered email or a code sent to your phone. No account email? Write from any address and we will check by phone.

  3. Once we have confirmed it is you and checked what the law requires us to keep, we delete your data within 72 hours and email you when it is done, listing anything we had to keep and why.

Questions? Call the VMS hotline on +880 1794-375044. Employees can also ask their company's VMS admin, who can remove your WhatsApp number and switch Safia off for you straight away.

What we delete

  • Your profile and contact details, including your WhatsApp number.
  • Your messages to Safia. (After 30 days we have already removed their text, subject and names.)
  • Papers you uploaded, once no law requires us to keep them.
  • Location history linked to you.

What we must keep

  • Invoices, payments and tax records, for as long as Bangladeshi law requires. Your name is removed from them where the law allows.
  • Records needed for an open dispute or a fraud check, until it is closed.

Deleting your data at VMS does not remove the chat from your own WhatsApp. Delete it there yourself if you want it gone from your phone.

More on what we hold and why: Privacy policy.